Shipping policy
Shipping Policy
At Tetkra, we work with trusted third-party fulfillment partners to deliver your order as quickly and reliably as possible. Please review our shipping details below.
Order Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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Once processed, orders are shipped directly from our fulfillment partners.
Shipping Timeframes
Because we work with multiple fulfillment partners, shipping times may vary depending on destination.
Estimated Delivery Times:
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United States: 7–15 business days
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International: 10–20 business days
These delivery times are estimates, not guaranteed delivery dates.
Shipping Costs
Shipping costs are calculated at checkout and displayed before purchase.
Tracking Information
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A tracking number will be sent via email once your order ships.
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Tracking information may take 24–72 hours to update after shipment.
Shipping Delays
Delays may occur due to factors outside of our control, including:
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Customs inspections
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Carrier delays
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Weather conditions
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High-demand periods
While Tetkra is not responsible for delays caused by shipping carriers or customs, we will assist customers with tracking and order inquiries.
Incorrect Address
Please ensure your shipping address is accurate at checkout.
Tetkra is not responsible for orders shipped to incorrectly provided addresses.
Lost, Delayed, or Missing Packages
If your order has not arrived within 20 business days, please contact us at support@tetkra.com.
Depending on the situation, we may offer:
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A replacement shipment
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A partial refund
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A full refund
In accordance with our Refund Policy, returns are not required unless specifically requested by our support team.
Questions
For shipping or delivery questions, contact us at:
📧 support@tetkra.com
